FAQs
Why do I need SkyFi when other services such as Google Earth exist?
Google Earth doesn’t tell you when its pictures were taken, but we can tell you that much of the Google Earth data is several years old and may very well be out of date for the locations you are observing. Using SkyFi tells you exactly when an existing image was taken and gives you the power to choose when you would like an image taken in the future with our tasking product.
What is The SkyFi App and how does it work?
SkyFi is an easy-to-use mobile or desktop app that allows you to get satellite imagery of any place in the world at any given time. SkyFi is creating a marketplace for businesses and consumers alike to capture earth observation data to make better informed business decisions, capture life’s most precious memories, and more. The SkyFi App, thanks to its satellite partners, allows customers to either order a New Image, where a satellite in-orbit is ordered to capture an Area of Interest for a date in the future, or select an Existing Image from our database of hundreds of previously-captured images. The best part? This can all be done from your phone, tablet, or computer.
What is the difference between ordering a New Image vs. an Existing Image?
New Image orders are captured in near real-time by a satellite tasked with your desired time frame of a specific area, along with the resolution and sensor you've selected.
Existing Images have been previously captured and are available in our extensive image archive.
How do I order an Existing Image?
To order an Existing Image, browse the map, select your entire area of interest, then choose from the images previously taken within that area.
Or, type a location into the search bar for immediate results to make your selected order.
For step-by-step ordering details, please click here.
How do I order a New Image?
To order a New Image, browse the map or use the search functionality to find your area of interest.
Next, use the Area of Interest tool to create a rectangular perimeter over the area where you want your image taken.
Once you've selected and confirmed your chosen customization options, add the New Image order to your cart. Upon checkout, you will be prompted to pay via debit or credit card.
For step-by-step ordering details, please click here.
How does your pricing work?
Pricing at SkyFi is based on several variables, such as the kilometer size of a chosen area, the sensors selected, and the type of resolution chosen.
A single Existing Image starts at $20, and a single New Image starts at $175.
The selected area size, sensors, and resolution options will determine the total cost.
For additional pricing details, please click here.
How do I decide which image type is right for me?
Different sensors can capture different types of images, depending on your need.
Daytime sensors work best for capturing a standard image in daylight. Night sensors can capture lights reflected during the night but do not produce night vision results.
Please click here for our current sensors, their details, and the additional types we plan to make available soon.
What size are the image file downloads?
The file size of an Existing Image at high-resolution taken within a 5 sq kilometers area will be 5MB. A New Image at high-resolution taken within a 25 sq kilometers area will have a file size of about 50MB.
What is SkyFi’s licensing policy?
SkyFi has the most user-friendly licensing in the satellite industry. You are free to share purchased images on the web and social media (and we encourage you to tag us @SkyFi.App or #SkyFi). Please make sure that provider and SkyFi attribution is clearly visible on all shared images. You are also free to use the images to do analysis and sell the results of that analysis. You cannot re-sell images you purchase on the SkyFi platform, nor can you sell products you create that contain the images themselves. Please click here for more information on the SkyFi EULA (End User License Agreement).
What range of spatial resolutions do you offer?
Our current spatial resolutions range from 50cm to 3m for our optical sensors and 5m for our hyperspectral sensor. SkyFi will be frequently updating and adding higher resolutions.
How long do I have to wait to receive my image?
You can download an Existing Image within 24 hours of placing your order. New Images will be available for download 48 hours after the image is captured. You’ll receive an email when your order is ready for download.
How will clouds affect my image?
When placing an order for a New Image, you'll receive a prompt to select the amount of cloud coverage acceptable for the image you want to order. If the image you receive is cloudier than specified, we will provide a full refund for your order. For Existing Images, you can see the cloudiness of the existing image you are selecting from and view a low-resolution preview of the image to confirm cloud coverage.
What is SkyFi doing with my data?
We understand that privacy is important to each of our users. For this reason, SkyFi does not sell or share your data. We use your data for product improvement and communications with you. For our full Privacy Policy, click here.
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